Shipping policy

Shipping & Fulfillment

TagYourTeam produces custom apparel specifically for your team. Please review the following information regarding production, shipping, local delivery, and pickup.

Production Timeline

Our standard production timeline is typically 7–14 business days after all order details, artwork, and required approvals have been completed.

Production time is separate from shipping or delivery time.

Shipping

Orders requiring shipping are sent to the shipping address provided with the order. Once an order has been transferred to the shipping carrier, delivery times may vary based on destination, carrier delays, weather, holidays, and other circumstances outside of TagYourTeam's control.

Tracking information will be provided when available.

Local Delivery & Pickup

Local delivery or pickup may be available for qualifying orders. When applicable, instructions will be provided once production is complete.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information. If an order is delayed, returned, or requires reshipment because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Damaged or Missing Shipments

If your package arrives visibly damaged or tracking indicates a delivery issue, please contact TagYourTeam as soon as possible with your order number and photographs when applicable.

We will review the issue and help determine the appropriate next step. Carrier-related claims may be subject to the carrier's investigation and policies.

Custom Orders

Shipping or delivery does not change the custom nature of your order. Custom orders remain subject to our Order Issues & Corrections policy.